May 2016 ? Present  

As a technical manager, I have to do the balancing act of managing technical processes and teams along with using my technical skills to provide the necessary environment for project success. I also estimate project budgets, schedule project timelines, and help in solving technical problems as and when needed.
As an IT Technician, my responsibilities include installing configuring and quality report of servers, storages - DAE, blade servers, Cisco switches, and routers from manufacturers such as HP, Dell-EMC, Lenovo, Fujitsu, NETAPP and more.

Production, Warehouse & Logistics Manager |Alfanet SA

September 2015 ? May 2016 (9 months)

Work activities:

• Liaising with customers, suppliers and transport companies
• Planning, coordinating and monitoring the receipt, order assembly and dispatch of products
• Using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met
• Having a clear understanding of the company's policies and vision and how the warehouse contributes to these
• Coordinating the use of automated and computerized systems where necessary
• Responding to and dealing with customer communication by email and telephone
• Keeping stock control systems up to date and making sure inventories are accurate
• Planning future capacity requirements
• Organizing the recruitment and training of staff, as well as monitoring staff performance and progress
• Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded
• Briefing team leaders on a daily basis
• Visiting customers to monitor the quality of service they are receiving
• Maintaining standards of health and safety, hygiene and security in the work environment
• Overseeing the planned maintenance of vehicles, machinery and equipment

RMA Department Manager |Alfanet SA

September 2012 ? September 2015 (3 years & 1 month)

Provide technical and application support to all customers, Sales Account Managers, representatives and distributors. Support is provided either via email or telephone. Support the Returned Materials Authorization (RMA) process by evaluating returned material, reporting findings and collaborating with Accounting and Sales Departments to assure customer satisfaction. Responsible for reporting quality issues to Engineering and Production Departments and coordinating the return of purchased finished goods to the appropriate vendors

Laptop Repair Center Manager |Alfanet SA

March 2012 ? September 2012 (7 months)

Laptop Repair Center, can fix the problems associated with your laptop. Specialist in laptop repairing in motherboard, VGA chip reballing, replaced LCD screen of laptop and other related hardware issues

Laptop Refurbish Factory Manager |Alfanet SA

July 2011 ? March 2012 (9 months)

Refurbish Factory Unit is responsible for refurbishing all laptops, notebooks and net-books from any brand, make or model

Laptop Repair Technician |Alfanet SA

May 2011 ? July 2011 (3 months)

• Replacing hard drives, dvd drives, keyboards, broken screens, bezels, hinges, brackets etc
• Repairing Windows OS corrupted boot problems
• Re-installing Windows
• Drivers and other software's installation
• E-mail account setup
• Troubleshooting
• Virus and Malware removals
• Tuning up slow laptops and computers
• Internet connection problems solving
• Replacing thermal compounds, thermal pads,
• Dealing with customers, bookings, preparing online orders parcels
• Laptop LCD and LED screen repairs
• Inverter replacements
• Hard drives recovery and replacements
• Keyboards replacement
• Laptop fan cleaning and replacement
• Software and system repairs including installations, upgrades and virus cleaning

Computer System Engineer |Echo IT

May 2007 ? May 2011 (4 years & 1 month)

Involves performing installations and maintenance functions on computer systems and networks. It also involves solving problems that users have with their computers and consultation with regards to the computer and its operations

Computer Technician |ENTERCOM Technologies SA

November 2005 ? July 2006 (9 months)

Install, repair, maintain, and analyze many different types of computer equipment, including everything from laptops to PCs

Warehouse Employee |OPAP

July 1999 ? October 2005 (6 years & 4 months)

Part time job, simultaneously with my 2 years at Private Institute of Professional Training ?Pythagoras? and a pause from January 2002 to March 2003 for fulfilling military service obligations.

?  Emotional Intelligence

?  Cohesion and Clarity

?  Friendliness

?  Confidence

?  Empathy

?  Respect

?  Open-Mindedness